Voter Help Desk
I'm having trouble downloading and printing my form – what should I do?

In the Registration/Ballot Request process:

After entering all of your information into the system, on the final screen, you will be prompted to click a button that says, "Download Form." Click on this button. A PDF file should download within seconds. Depending on your browser, you should be able to click to open the file in Adobe Reader. From there, you can print your form.

If the download process did not work:

There could have been a connection problem during the use of the system that would get in the way of the download. It is a good idea to refresh the browser and try again as a first step.

If you are having printing issues, be sure to check the following things:

  • Have you installed the latest version of Adobe Reader on your computer? If not, you can download it for free here.

  • Have you disabled the pop-up blocker on your web browser?

If neither of these issues solves the problem, and especially if you receive an error message, please submit a report to the Voter Help Desk for assistance. When submitting your problem, please be sure to complete all fields and to indicate the following:

  • The type of computer and browser you are using.

  • What state in the U.S. you are trying to register in.

  • If you get an error message, please tell us exactly what the error message says.

  • It is helpful if you send us your phone number when you report a technical problem as we may need to contact you.

If you saved your data in a Voter Account, you can also login from a different computer to access your form and try to download it from there. This will help you to identify if the problem is with your device or with our system.

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